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Frequently Asked Questions

What forms and paperwork do I need to complete?

At the home visit prior to your child being admitted to nursery, you will be given all of the safety and permissions forms that we require you to complete before your child starts nursery. Please bring proof of your child’s identity e.g. current passport or birth certificate, to the nursery office on their first day.

How do I claim my child’s Free Early Learning?

Each term we will ask you to sign a parent/carer agreement which will enable us to claim your Free Early Learning entitlement.  

Do you provide nappies?

We ask parents to provide nappies, creams and wipes for their child’s personal care and these should be clearly labelled with your child’s name.

What happens if my child has an accident?

Minor accidents will be dealt with by our qualified First Aiders. In the case of a more serious accident or emergency we will deal with the situation and contact you immediately. It is very important that you inform nursery of any changes to your telephone numbers, and if you do not have access to your mobile phone during working hours, that you provide us with a land line where you can be contacted. In all cases incidents are recorded and you will be informed of the circumstances and asked to sign a report of the accident.

What if my child is ill?

Children who are ill should not be in nursery. Please let us know as soon as possible if your child is ill and what is wrong with them.  If you call before 10.00am we will be able to cancel your child’s hot meal if they have one and you will not be charged for this. If they become unwell during the day, we will contact you or your emergency contact to take them home.

If your child has diarrhoea or vomiting then they cannot attend nursery until 48 hours after their last bout of sickness or diarrhoea.  In the case of chicken pox children should not attend nursery for at least 5 days after the onset of the rash or until the spots are dry.

If you are in doubt about how long your child needs to be away, contact your doctor's surgery, or ask staff who will be pleased to give advice. We follow the Local Authority's Health Protection guidelines in the case of infectious illnesses.

“Parents are unanimous in expressing their confidence that their children are safe in nursery.” Ofsted 2014.